Privacy Policy

Last Updated: 3rd November 2025

Introduction

Welcome to Bonilla Insurance Group (“we,” “us,” or “our”). Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with us — including through our website, advertisements, phone calls, SMS, and other communications.

By using our services or submitting your personal information to us, you agree to the terms outlined in this Privacy Policy.

Information We Collect

We collect personal and non-personal information from you in various ways, including but not limited to:

Information You Provide Directly

Contact details: such as your name, phone number, email address, and mailing address.
Insurance-related information: including policy preferences, coverage details, or other relevant financial and personal information you choose to share.
Communication records: such as inquiries made via phone calls, text messages (SMS), emails, or website forms.

Information Collected Automatically

Website data: including IP addresses, browser type, operating system, referring URLs, and website activity.
Cookies and tracking technologies: used to analyze user behavior and improve our services.

Information Collected Through Advertising and Lead Platforms

We may collect data through:

Facebook Lead Forms: when you fill out a lead form on Facebook, the information you provide (such as name, phone number, email, and insurance interests) is securely transmitted to us.
Google Ads and Forms: when you interact with our Google advertisements or complete a form linked to our campaigns.
Calls and SMS: when you contact us via phone or respond to our calls or text messages.
Third-party integrations: from trusted marketing partners who may share data consistent with their privacy policies and applicable laws.

How We Use Your Information

We use the collected information for the following purposes:

To respond to your inquiries and provide requested insurance quotes or services.
To communicate with you via phone, email, or SMS about your insurance options and policy details.
To send you marketing and promotional messages, subject to your consent.
To improve our website, marketing efforts, and customer experience.
To comply with legal obligations and prevent fraudulent activity.

Sharing and Disclosure of Information

We do not sell your personal information. However, we may share your data with:

Insurance providers and agents necessary to provide you with accurate insurance quotes.
Service providers assisting with marketing, data storage, analytics, or communication (e.g., CRM and SMS platforms).
Legal authorities, if required by law or in connection with legal proceedings.

All third-party partners are required to handle your data securely and in accordance with applicable privacy laws.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on your jurisdiction, you may have the right to:

Access, correct, or delete your personal data.
Opt out of marketing communications at any time.
Withdraw consent where processing is based on consent.
Request a copy of the information we hold about you.

To exercise these rights, please contact us at bpnilla@aol.com or call (786) 977-5717.

Data Security

We use appropriate technical and organizational measures to safeguard your data from unauthorized access, alteration, or disclosure. However, no data transmission over the Internet or electronic storage is 100% secure.

Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal data from minors. If we learn that we have inadvertently collected such information, we will promptly delete it.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. The revised policy will be posted on our website with an updated “Effective Date.”

Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please contact:

Company Name: Bonilla Insurance Group
Address: 28, West Flagler Street, Suite 900 Miami, Florida, 33130
Phone: (786) 977-5717
Email: bpnilla@aol.com